E-mail: sales@acrylchina.com
Tel: 86-755-89501177
Contact Us

Phone:   86-755-89501177     

Mobile:  86-15994777776

Fax:    86-755-89500876

E-mail:  sales@acrylchina.com

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Frequently Asked Questions

FAQ


1. When can I get your reply?

Re: Your inquiry will be answered in the shortest possible time once we get it. If you are in urgent need of our products and the pricing, please just pick up the phone and give us a call so that more priority can be given to your order.

 

2. Can you add our logo or company name?

Re: Sure, we provide various methods to add that, such as silk-screen printing, laser engraving, flatbed printing, etc.

 

3. I'm not seeing what I need, anything else?

Re: You bet! The above listings are just a sampling of what we have to offer, so please feel free to contact us for more information. We are waiting for your inquiry and we are happy to help.

 

4. Can you do the design for us?

Re: Yes. We have a professional team experienced in acrylic products design and processing technology. Just tell us your idea or send us images, then we will help make it a reality.

 

5. How long can I expect to get a sample?

Re: After you pay the sample charge and send us confirmed files, the samples will be ready for deliveryin 3~7 days. The samples will be sent by express and reach you in 3~5 days. You can use your own express account or prepay us if you do not have an account.

 

6. Will the sample fee be refunded?

Re: Yes, it will be refunded to you once your production order is confirmed.

 

7. What's the payment terms?

Re: We accept payment by PayPal, T/T or Western Union. Please tell us which you prefer, we will send you detailed information.

 

8. What's the price terms?

Re: In general we offer the EXW or FOB price, for the high risk in long-distance transportation and unstable fuel prices. We hope you can kindly understand us.

 

9. What's the methods of shipment?

Re: It could be Ocean Shipping, Airlift or Express (EMS, UPS, DHL, TNT, and FEDEX). So before placing your order, please contact us to confirm your preferred mode of transport and the shipping charge.

 

10. Can I get my products customized?

Re: Sure! We are specializing in custom acrylic products and your order will be made according to your requirements. We have our own factory in Shenzhen, China, welcome to visit our company at any time!